Companies will have a more secure environment for transmitting voice data, which can increase customer confidence.
“IP telephony will not disappear, because IP telephony need to quickly technology is widely used, including in public telephone networks.
Now calls will be made only in private data networks, and not through public data networks. We are talking about the cancellation of the PDGI license – the transmission of voice information data on the Internet.
This change concerns mostly inter-operator interaction, for businesses and private clients practically nothing will change. Operators who previously worked under the PDGI license will have to transfer their calls from the Internet to the PSTN networks of operators who built the MgMn network, one of which is MCN Telecom.”
Impact on consumers of communication services, individuals
For end users, the changes should result need to quickly in increased security and reliability of communications services. Consumers can expect improved service quality due to increased competition and higher security standards. However, there may also be temporary inconveniences associated with the transition period, when operators will adapt to the new conditions.
Conclusion
The abolition of the license for voice information transmission services is aimed at reducing fraud and creating a more transparent and accessible environment for businesses and individuals.
At the same time, they require significant efforts from telecom operators to adapt to the new conditions, which may cause temporary difficulties.
However, in the long term, innovations can facilitate the emergence of new players in the market and stimulate the development of innovations, which will be beneficial for both businesses and individuals.
In recent years, cloud solutions for organizing contact centers have become increasingly popular in the microfinance services sector.
and efficiently process the increased flow of requests, especially during periods of increased demand. Cloud contact centers provide flexibility and scalability, allowing for a quick response to changing customer needs and maintaining a high level of service.
Our client, a short-term loan company, having need to quickly weighed all the advantages of new technologies, also decided to implement an omnichannel contact center with integrated artificial intelligence and turned to us, MCN Telecom, for this. Let’s see how it happened and what results were achieved.