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You must be very careful about the quality of VoIP that you purchase and that the management software offers you. […]

Packets may arrive late for various technical reasons. To simplify, we can say that the quality of a call made with

How many times does it happen that your operators and interlocutors cannot hear calls well or calls suddenly stop? The

We list for you, step by step, what you need to evaluate to open a call center. Bureaucracy  : Choose the

Are you thinking of opening a call center from home, but would like to have more information on how to

Abandoned carts are always a big headache for e-commerce businesses. Email automation is always valuable, and the web is full

Strike while the iron is hot: send an automatic call to those who abandoned their cart between 24. And 48

Automated calls can be a valuable help for any type of business. Unfortunately, voice communication is associated with wild telemarketing.

One of the most common defects found among call center operators is the domineering tone: they tend not to listen, to interrupt

Successful sales negotiations are not the result of magic tricks, but of excellent skills in persuasive communication. Even in telemarketing and

Being successful in sales is one of the greatest desires of those who work in call centers. Cold calls are

You also have the option to record calls for later use in call center training, so you can show your