The Pillars of First Call Resolution
If you have decided to focus on managing the first telephone contact. You must focus on training your collaborators and […]
Digital Marketing
Digital Marketing
Digital Marketing
Chatbots and content marketing
Chatbots and content marketing Chatbots: discover how to revolutionize your relationship with customers Chatbots are one of the biggest trends
Digital Marketing
Discover how to use UX to increase conversions in your company
Discover how to use UX What companies are most looking for these days is to increase sales, but few companies
Digital Marketing
Successful inbound marketing: find out what works in the short and long term
The recipe for successful inbound marketing consists of combining several factors – and not one-off actions, as many have done.
Digital Marketing
Cold leads: discover how they can heat up your sales
Cold leads: discover This first quarter can be a great time to rekindle cold leads . There are a lot
Digital Marketing
The benefits of First Call Resolution
Proper FCR management does not only mean managing calls more professionally and easily, but also obtaining significant advantages. In the
Digital Marketing
How to optimize first contact to increase conversions?
You may be wondering what actions you can take to improve phone conversations. Here are some tips that can help
Digital Marketing
The importance of first contact for a successful telephone sale
In the world of outbound call centers, the first contact is much more than a simple beginning. It is the
Digital Marketing
Data in Digital Marketing: Discover what makes your strategy successful
In Digital Marketing, data can mean the difference between the success and failure of your company’s communication planning. This concept
Digital Marketing
The challenges of Artificial Intelligence
Artificial Intelligence offers multiple applications: if you don’t use an AI to analyze calls in real time, you can record
Digital Marketing
Performance Analytics and Real-Time Coaching
IVR (Interactive Voice Response) is a system that automatically manages communications in call centers, using pre-recorded messages to create multiple-choice israel
Digital Marketing
Artificial Intelligence and call centers
In recent years, there has been no other talk: artificial intelligence represents the future of technology. It is not witchcraft,