Creating a call center does not only mean looking for operators, lists and starting to call. Before reaching this step, it is necessary to complete . Fundamental iran phone number library bureaucratic procedures if you want to start a compliant call center business. In this article, we will explain what the. ROC is and why it is important to register your outbound call center in this Registry.
What is ROC?
The Roc, or Register of Communication Operators. Is a list in which content publishers are required to register, whether they are of the telematic. Type such as online newspapers, of the paper type such as publishers or of the audiovisual. Type such as radio broadcasting ionos: personalized technical support for your prestashop store activities, but also entrepreneurs who own a call center. They are required to provide the call number with which they make telemarketing or teleselling calls.
The Roc is managed by Agcom , that is, the Authority for Communications Guarantees. It was established in 1997, with law no. 249: over time, various resolutions have been issued by Agcom which have specified the registration procedures and have extended the pool of subjects who are required to register (such as advertising agencies, for example).
Why is it important for a call center to be registered with the ROC?
Call centers, as operators that interact directly with the public, must comply with specific regulations to ensure transparency and fairness. The purpose of the Register thailand lists of Communication Operators is to ensure that the communications market is as transparent as possible and also to guarantee the protection of users who interact with certain services. Economic operators who carry out call center activities
are required to submit an application for registration with the Roc , as are third parties to whom call center services are entrusted.