Questions that help map the customer journey
How does the customer find you? Through which channels? What kind of research do they do to reach your brand? […]
How does the customer find you? Through which channels? What kind of research do they do to reach your brand? […]
Inbound marketing requires time and commitment to achieve lasting results. It is not just an advertising campaign. Which can be executed
Inbound marketing is not an alternative method to sales activities but. On the contrary, it is an approach that helps
In the increasingly competitive B2B landscape, the role of telemarketing has returned to the center of companies’ commercial strategy. B2B
In this context of Business Process Outsourcing (BPO) in B2B telemarketing. Call center software plays a fundamental role as a strategic
In addition, BPO providers often have in-depth knowledge of teleselling techniques and best practices. In the sector, improving the overall
BPO service providers are distinguish by their specialization . They often use advanced technologies, such as contact center software and
Anyone who runs a business today is aware of the increasingly complex challenges that must be faced to remain competitive.
High turnover is a challenge for many call centers. Building a close-knit team is also important for performance. This is
Automation support : automation tools provide operators with options to improve the conversation with users. This allows you to personalize
In the increasingly competitive landscape of the call center industry, if you want to get more out of your telephone
Theory is not enough. Through call simulations and role plays, operators can practice in a controlled environment, experiencing real situations