lead generation

In the increasingly competitive B2B landscape, the role of telemarketing has returned to the center of companies’ commercial strategy. B2B […]

In this context of Business Process Outsourcing (BPO) in B2B telemarketing. Call center software plays a fundamental role as a strategic

In addition, BPO providers often have in-depth knowledge of teleselling techniques and best practices. In the sector, improving the overall

BPO service providers are distinguish by their specialization . They often use advanced technologies, such as contact center software and

Anyone who runs a business today is aware of the increasingly complex challenges that must be faced to remain competitive.

High turnover is a challenge for many call centers. Building a close-knit team is also important for performance. This is

Automation support : automation tools provide operators with options to improve the conversation with users. This allows you to personalize

In the increasingly competitive landscape of the call center industry, if you want to get more out of your telephone

Theory is not enough. Through call simulations and role plays, operators can practice in a controlled environment, experiencing real situations

If you have decided to focus on managing the first telephone contact. You must focus on training your collaborators and

Proper FCR management does not only mean managing calls more professionally and easily, but also obtaining significant advantages. In the

You may be wondering what actions you can take to improve phone conversations. Here are some tips that can help