senior director of alliances, trifecta technologies.
2. Create processes and systems to. Support a customer-obsessed culture.
To make an organization-wide commitment to customer obsession. Miller suggested creating core operational processes to support it. Those should inform your hiring decisions. Rewards, and strategic plans.
Here are a few ways to demonstrate an active. Organization-wide commitment to customer obsession include.
When hiring use standard
Schedule employees who normally don’t interface with customers, such america phone number list as those in IT, to spend a day shadowing someone in sales or customer service. That allows them to see what their customers care about and how they interact with your product offerings.
At a tactical sales level, make it a goal to respond to customers in as close to real-time as possible.
Build in engagement and feedback tools that make it easy for customers to reach out.
A relatively easy way to automate these tasks: “Set up automated bfb directory processes within.
Example Hilton puts everything
a customer wants and needs in the palm of their hand. With the Hilton Honors app, guests can book and select their room, check in and out, unlock their door, order meals, and connect with support — all from their phone.
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