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Proper FCR management does not only mean managing calls more professionally and easily, but also obtaining significant advantages. In the […]

You may be wondering what actions you can take to improve phone conversations. Here are some tips that can help

In the world of outbound call centers, the first contact is much more than a simple beginning. It is the

Artificial Intelligence offers multiple applications: if you don’t use an AI to analyze calls in real time, you can record

IVR (Interactive Voice Response) is a system that automatically manages communications in call centers, using pre-recorded messages to create multiple-choice israel

In recent years, there has been no other talk: artificial intelligence represents the future of technology. It is not witchcraft,

In the world of B2B companies, the call center still represents an effective solution for selling products and services. It

The application for registration in the ROC must be submitted within 60 days from the date of commencement of the activity

The 2021 Budget Law has expanded the category of entities required to register with the ROC, including among those required